Order Cancellations & Returns Policy
At Alofany, we strive to make sure you have the best experience while selecting and buying your favorite products and take maximum care to pack and send it across to you.
The details of refund and cancellation policy are as under;
Q: Can I cancel my order in case I change my mind after ordering?
A: Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing it. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail.
Q: Why a “24 Hour” deadline?
A: As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases.
Q: And what if I cancel after 24 hours of ordering?
A: We do not entertain cancellation of orders after 24 hours of placing the order.
Q: Could there be a delay at Alofany because of “unforeseen circumstances”?
A: We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to Opt to receive a refund of your money.(To know more about Refunds, please click here)
Q: I “missed” adding a critical detail while placing the order. Possibility of correcting it?
A: No worries. Such situations are often encountered when customers forget to :
1) Update their complete shipping details;
2) Update measurement attributes; or
3) Verify or give their consent if required on certain pending notifications within the requested time As a policy, we try and reach out to our esteemed customers via their registered e-mail address. In case of non-receipt of any response, we try and give them a call. If we do not get a response in 15 days, we issue a Non-refundable Gift Card against cancellation of the order which the customers can use to place future orders with us. We share an update on the same via email as well. Remember, we try and keep our customers posted at each and every stage of their order with us and it really helps to have your inputs at the right time.
POST SHIPMENT RETURNS
Q: I received the order. But there’s an issue. Can I return my ordered items?
A: At Alofany, we don’t believe in making customers, but strengthening our family with happy family members. We take stringent measures to deliver products to our customers globally, in the best possible condition. Hence we do not entertain return or refund
Q: What will be my options if there was an error by Alofany?
A:We will duly acknowledge the issue and you would always be welcome to decide from proceeding with:
1. An Item Replacement
2. A Refund of order value
Q: What will be the value of Refund in case I opt for the same?
A:100% of the value of the goods including Shipping will be ensured.
In any case, the refunds will not exceed the actual amount paid by you.
Q: But I had to pay the courier service for Shipping the item back!?
A:If we end up making an error in spite of best efforts, the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses would be borne by you.
Q: That is great. But are there any reasons you might not provide me with all 3 options or no option?
A:Alofany’s Customer Care representative will reach out to you with limited alternatives for below cases:
1. If you do choose to return the product for any reason apart from an inadvertent mistake from our side.
The refund will be processed in the form of a Gift Card redeemable during your next purchase with Alofany.
2. If there was a Delay due to Gods Act or the Government’s Intervention
There are times when the delivery of the goods is delayed due to unforeseen circumstances such as natural calamity, public holiday, etc. In such a case Alofany shall not refund, return or exchange any order on request.
3. In case you realise that you might have made an error while ordering or providing measurements, we would ask you to bear the additional charges of shipping , if any.
Q: How long does it usually take for Returned Items to reach back to the Alofany Warehouse?
A:International shipments usually take between 6 to 8 weeks in transit if done through postal service. Any shipment returned within India takes 3-4 days to reach if sent through DTDC. Exact time taken for transit would depend on the nature of the product and your location.
MORE DETAILS ABOUT REFUNDS
Q: I’m thinking about seeking a Refund. Are there any specific points to know?
A:The Refund will be initiated within 2 (business) days if you choose this option, which will be credited back to you as per your bank/credit card guidelines.
Q: And how long will the refund process take?
A:Payments and Transfers are dependent on Banks and Local Laws. We’ve still attempted to estimate the time it might take to get your funds reimbursed below:
Mode Of Payment Refund Resolution Time Refund Mode
Credit Card 10 business days from the Date of Initiation Credit Card
Debit Card 10 business days from the Date of Initiation Debit Card
Wire-CITI 2 business days from the Date of Initiation Wire
Q: Are there any reasons there could be a delay at the Bank/Credit Card companies end?
A:1) For transactions made using Debit/Credit cards, the time taken for refunds depends solely on the service provider.
2) Please be apprised that Banks send an SMS to customers for credit amount of more than INR 5000 only. In case your refund is less than INR 5000 kindly check your bank or credit card account confirmation receipt of funds.
Q: What about charges levied by Banks, Credit Cards companies and Local Taxes?
A:Credit Card Fees:
Please note that Credit Card refunds involve an admin/credit card commission of 10% of the final order value (5% while accepting and 5% while refunding). This cost will be deducted from the value of the refund.
International Transaction Fees:
Cross Border or, International Transaction Fees, if any charged by the respective bank from your credit or debit card will not be refunded. Please note these are hidden charges levied by your bank on you, and not by us. Customers must contact their bank for additional information on these charges
Local Taxes :
The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer as per local laws, to be paid at the time of delivery as advised by the respective courier partner. We will not refund any such charges, if applicable during order delivery.
Feeling dazed? Don’t fret, you can reach out to our Customer Care Representatives for a step-by-step clarity on all points above by: